Frequently asked questions
When will I receive my order?
Your order will be shipped starting from the official release date indicated on the product page. The store is not responsible for any changes or delays communicated by official manufacturers.
Estimated delivery times:
- EU: 2–5 business days
- Extra EU: up to 10 business days
Can I cancel or request a refund?
Yes, you can cancel your order before the official release date by contacting us at: amastore.customers@gmail.com.
Requests are processed within 24–48 business hours.
After shipment, returns are accepted within 14 days of delivery, only if the product is unopened and in its original condition.
Why might there be a limit on pre-orders?
All products are authentic and sourced from certified suppliers.
To ensure quality and authenticity, availability is limited, which is why purchase limits may apply to pre-orders.
Do you ship internationally?
Yes, we offer international shipping.
For the European Union, we ship directly with no additional customs duties or import taxes.
For the United Kingdom, Australia, and the United States, we work with trusted local fulfillment partners. This allows us to ship domestically within these regions, avoiding import-related costs.
For other international destinations, shipping fees and any applicable customs charges may vary depending on the country, please contact us at: amatore.customers@gmail.com.
How can I contact you?
You can reach us via:
- Email: amastore.customers@gmail.com
- Website chat
- Contact form
Customer support hours:
Monday – Friday, 9:00 AM – 6:00 PM