Frequent Asked Questions (FAQs)
1-What kind of products do you sell?
At AMA STORE you can find products dedicated to the world of TCG (Trading Card Games) and collectibles, including booster boxes, packs, special sets, and items designed for both collectors and players.
2-Are your products authentic?
Yes, all products sold on AMA STORE are original and authentic. We work exclusively with certified suppliers to ensure quality and reliability.
3-How long does shipping take?
Shipping times vary depending on product availability and destination:
- EU orders: standard shipping in 2–5 business days
- Non-EU orders: delivery is guaranteed within 10 business days
Pre-orders will follow the same timelines starting from the official release date
More detailed information is available on each product page and in our shipping policy.
4-How do pre-orders work?
Pre-orders allow you to secure highly requested products before their official release. Once available, the product will be shipped as soon as possible.
5-What payment methods do you accept for pre-orders?
To ensure safe online transactions, we rely on a secure payment provider. For pre-orders, only PayPal is accepted.
If you would like to use a different payment method:
- You can contact our support team
- We will evaluate the most suitable and secure solution together
6-Can I cancel or modify an order?
Yes, you can contact us at amastore.customers@gmail.com as soon as possible after placing your order. We will do our best to assist you before the order is shipped.
7-Are the boxes sealed?
Absolutely. All boxes are shipped factory sealed and in optimal condition. In case of any damage upon delivery, please contact our customer service promptly.
8-How can I contact you?
You can reach our customer service through the contact form or directly via email at: amastore.customers@gmail.com
We are always available to assist you both before and after your purchase.